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ASL ITIL For Enhanced Application Management
By Pat Moore
The emergence of ASL (Application Services Library) has spawned a potential compliment to the ITIL framework, and is catching the attention of ITSM professionals. Touted as Read more...
itil Partners:
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Why Spend On Itil Training?
By Robert Norton
A year ago there was a promotional mail from the Director, a forwarded one, sent by an ITIL service management training company, suggesting us to enrol for the ITIL service management training Read more...
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Updating Data Center Environments For Today's Evolving Itil Management
By Sam Brown
For organizations who have already maximized efficiency, and demonstrated the benefits of data center automation, there is always the need to update to simply stay current, but staying current is Read more...
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Fast Track To It Success
By Steve Twine
Fast Track to IT SuccessITIL training underpins the world s most successful framework for IT Service Management. Pulling together the best practice methods from public and Read more...
A framework of best practice techniques to facilitate the delivery of high-quality information technology services. ...
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Getting Employed With Itil: The It Service Management Qualification
By projectmanuk
Approximately 60% of IT Service Management jobs advertised in the UK require the (IT Infrastructure Library) qualification. This corresponds closely to a 2008 global survey by Axios Systems, which found that almost 90% of organisations follow guidelines.
The qualification is based on a series of books issued by the Office of Government Commerce, each dealing with an aspect of IT Service Management or a stage in the Service Lifecycle. There are four tiers of certification: Foundation and Intermediate level certificates are awarded for passing certain course modules, Expert is automatically attained when a student has accumulated a certain number of modular credits; Master is assessed through peer-review and written/oral examinations, and is based on practical expertise as well as understanding of the method.
IT Service Managers
Over half of all IT Service Management jobs advertised in the UK in 2008 specifically required
ITIL certification. The average UK salary for an IT Service Manager was £47.5k, but a high frequency of jobs were cited offering £50-£59k per year. The highest average salary for an IT Service Manager was £69k, in Sussex.
An IT Service Manager is responsible for the products and solutions provided by IT departments and organisations for businesses, projects and teams. Good sources of UK-based IT Service Management jobs are:
- IT Jobs Watch UK
- The Grey Matters Recruitment Organisation
Who needs ITIL?
It is not only IT Service Managers who need ITIL. Other positions that require knowledge of are Analysts, Test Environment Managers, Service Desk Engineers, IT Project Managers and IT Architects. The average salary for an IT professional with an qualification is £42,206.
Who uses ITIL?
IT is now fundamental to almost every business and organisation, and guidelines are invaluable to every IT department. Official users of include:
- Microsoft
- IBM
- Barclays Bank
- HSBC
- Guinness
- Procter & Gamble
- British Airways
- Ministry of Defence
- Hewlett Packard
How to get ITIL-qualified
The Foundation exam usually follows a three-day training course, which covers the key concepts and principles, the terminology and selected roles, processes and functions of ITIL, as well as providing a general overview of the Service Lifecycle. Foundation is essential to proceeding to the Intermediate, Expert and Master levels.
Simon Buehring is a project manager, consultant and trainer.
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